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- Coaching Conversations and Effective Feedback
Unlock the power of everyday conversations
Great leaders don’t just give direction – they listen, guide and empower. Whether it’s a one-on-one check-in or a spur-of-the-moment conversation on the floor, every interaction is an opportunity to coach.
Coaching isn't a formal process reserved for performance reviews or executive mentoring – it’s a daily leadership tool that shifts mindsets, builds capability and strengthens trust.
But for many leaders, knowing how to coach can feel unclear or out of reach. That’s where development matters. By building foundational coaching skills and learning how to deliver feedback that’s timely, practical and constructive, you can foster stronger relationships and help your team grow.
"Coaching isn't just about onboarding new staff, or completing formal training processes, it's part of your everyday conversations with your team."
- Timothy Galloway
Overview
About the workshop
Facilitated by Psychologist and Sentis’ Head of Positive Safety, Dr. Vanessa Cook, this practical, half-day workshop gives leaders the confidence and skills to have more impactful conversations at work.
Through hands-on activities and real-world examples, you'll learn how to:
- Recognise when and how to apply a coaching approach in everyday situations
- Ask better questions that prompt reflection and responsibility
- Deliver feedback that is clear, helpful and action-focused
- Create a psychologically safe space for honest dialogue and development
What we'll cover
1.
Understand how to leverage neuroscience-backed techniques to deliver effective, quality coaching and feedback.
2.
Learn our four-step coaching process which guides you through setting the scene, seeking understanding, sharing ideas and recommendations, and shaping an action plan.
3.
Explore strategies to manage coaching challenges such as engaging quiet or avoidant individuals and dealing with dominating or derailing behaviour.
Meet your facilitator
For more than 13 years, Dr. Vanessa Cook has provided counselling, training and consulting to individuals and organisations across industry.
Specialising in the design, development and delivery of training programs, Vanessa is an expert in resilience, health behaviour change, positive psychology, motivation and engagement.
Whether you’re a leader looking to foster a positive culture or a team member aiming to contribute meaningfully, Dr. Vanessa can set you on the right path.
What people say about Sentis
"Excellent and incredibly engaging facilitators. I’m leaving feeling more confident as a leader."
– Sentis program participant
"Very well delivered, I’m confident our workers will benefit from this. I’ve had 18 years in the industry but this is the program that I’ve found most value in."
– Sentis program participant
"Many [of our team] characterised it [as] a life changing experience, so thank you for gifting this experience to our people!"
– HR Business Partner, Cement Manufacturer
FAQs
How does the online workshop work?
When you enrol:
- You will be sent an email with confirmation of your purchase. If you aren’t already a member, you will also be sent login details to access our Positive Safety Community.
- This learning program is facilitated online using Zoom. You will receive a Zoom invite email within one business day from purchase, including a calendar placeholder and a link to join the workshop session.
How many others will be in the workshop?
The workshop is designed for a maximum of 20, allowing for an engaging and supportive learning environment. If your organisation would like to arrange a private session, get in touch.
Will I get any resources to embed my learning?
You’ll receive a workbook by email before the workshop.
Can I redeem CPD points for this workshop?
Completing this facilitated workshop offers up to 3 CPD Points towards Learning Activities as part of the Australian Institute of Health & Safety CPD Program.
